This is a full-time, thirty seven and a half (37.5) hour per week position effective immediately.

LOCATION:                             Welcome Centre, Oakville and various school sites

EFFECTIVE DATE:                  Immediately

SALARY:                                 Salary Band 3 ($62,212 – $70,006 per annum)



Reporting to the Manager, Settlement Services and Newcomer Language Programs, the Newcomer Support Officer will provide timely support, crisis intervention and settlement related stress management to newcomer families within the Halton Catholic District School Board’s schools to ensure that newcomer families are aware of and enabled to access the full array of community and social services.

  • Complete initial intake, creating holistic individual service plan for each client.
  • Program planning, development, monitoring
  • Case management, evaluation and documentation
  • Provide ongoing confidential client needs assessments
  • Provide support to newcomer clients who encounter problems and crises while adjusting to life in Canada and make appropriate recommendations, information and referrals for ongoing treatment.
  • Maintain accurate and timely case notes and record of all client contacts
  • Plan, organize and deliver workshops on various mental health and wellbeing topics for newcomer families
  • Co-facilitate newcomer school orientation; providing support for school activities such as parent-teacher interviews, kindergarten registration, open houses, school councils and other school programming
  • Initiate, maintain and update accurate client reports, case notes, files, assessment forms and other information as required, compiling monthly statistics and annual reports
  • Provide itinerant support at HCDSB Welcome Centre and families of schools
  • Establish and maintain effective working relationships with other partnering organizations in Peel and Halton
  • Collaborate and contribute to regional Newcomer Crisis Support forum
  • Conduct outreach to promote Welcome Centre’s settlement services in Halton Region
  • Any other related duties complementary to the job


  • University degree in Health Services, Social Sciences, Counselling or related field
  • Minimum of 5 years’ experience working with newcomers, refugees and youth
  • Experience with supporting mental health issues and crisis intervention referrals
  • Experience in school environment supporting parents, students and community partners
  • Effective presentation and communications skills; both oral and written
  • Fluency in Spanish, oral and written, would be an asset
  • Interpretation and Translation License, is desirable
  • Training in cultural brokering would be an asset
  • Working knowledge of the education system and community resources and services in Halton and relevant government programs and policies
  • Demonstrated commitment to working in a diverse school environment and/or work environment
  • Ability to work as part of a team with school personnel to meet the needs of newcomer students and their families
  • Valid drivers’ license to travel between Welcome Centers and school sites

Those interested in applying must submit a résumé detailing qualifications and experience, to the
following e-mail address: no later than August 10, 2021.  Please quote the competition number “ADMIN – 2021 – 20 in the subject line of your e-mail.


The Halton Catholic District School Board will provide accommodations throughout the recruitment process to applicants with disabilities. If you are selected to participate in our recruitment process, please inform our Human Resources Staff of the nature of any accommodation(s) that you may require. Information received relating to accommodation needs of applicants will be addressed confidentially.

Looking for more information?

For more information on applying to the employment opportunities listed on this page, please call our Human Resources Services Department at 905-632-6300.

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