3 ways to report your child's absence available 24-7

Whether it’s an illness, a medical appointment or other important event, there are times when students may need to be away from school. 

3 Ways to Report Your Child’s Absence – Available 24/7

Before you begin: Please note, you must use the email address and/or phone number associated with your child’s school to sign up.

Using the Safe Arrival system, parents will be able to report daily absences, and even schedule absences in one of three ways: the SchoolMessenger mobile app, SchoolMessenger website: go.schoolmessenger.ca​, and by calling toll-free at: 1-844-445-4505. 


This year, we have updated our Student Information System to PowerSchool, which offers an improved database system for our school board.

All parents and guardians new to HCDSB who will bereporting their child’s absences through the SchoolMessenger website (go.schoolmessenger.ca) or mobile app are required to sign up to create a new account. 

NOTE: Parents and guardians who have existing accounts through SchoolMessenger are not required to set up a new account in order to report absences this school year.


It is recommended to use a desktop/laptop computer to create a new account on SchoolMessenger. Follow the instructions below to create a new account:

  1. Using an internet browser, visit http://go.schoolmessenger.ca and click SIGN UP on the menu in the upper right-hand corner.
  2. Enter your email address (the same email address that you provided to your child(ren)’s school).
  3. Enter a password. Your password must contain the following:
  • One or more lowercase letters
  • One or more uppercase letters
  • One or more numbers
  • Must be at least 6 characters

4. Make sure your location is set to Canada

5. Click Sign Up

After you sign up, an email will be sent to the email address you provided. Click on the link in the email in order to activate your account. Your new SchoolMessenger account will then be created and will be ready for use. 

NOTE: Parents and guardians may continue to use the phone number (1-844-445-4505) to report their child(ren)’s absences. 

SchoolMessenger mobile app

Download and install the SchoolMessenger app from the Apple App Store or the Google Play Store.

The first time you use the app, select Sign Up to create your account.

When you are ready to report your child’s absence, select Attendance, then Report an Absence.

SchoolMessenger website


The first time you use the website, select Sign Up to create your account.

When you are ready to report your child’s absence, select Attendance, then Report an Absence.

Call 1-844-445-4505

Call our dedicated toll-free number at 1-844-445-4505 to report your child’s absence.

You will be asked to enter the phone number that you have registered with the school.

Follow the prompts to report your child’s absence.

Once you’ve reported an absence, you will receive a message confirming the details by email and push notification to the SchoolMessenger® app, if set up.​

Questions? Download the FAQ.